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Frequently Asked Questions
When will my order delivered?

Orders will be delivered once payment for the customer has been confirmed. A telephone call will be made by one of our staff to confirm the day and time that will be most appropriate for the customer.
Note that our delivery time schedule is Monday to Friday: 8:30 till 16:00, Saturday: 8:30 till 12:00, Sunday and Public Holidays: No Delivery.
How do I place an order?

1. You can browse thorught our different product listings and add the items to your shopping kart.

2. When you have all of the items you want to order in your Shopping Cart, click the Proceed to Checkout button.

3. Enter your all the required information. This step is required for both new and existing customers.

4. On the screen, the items you ordered will be displayed. If you need to make any changes to your order, click on Revise Order. This will take you back to your shopping cart. Here you can make any additions or deletions. On this screen, you can also make changes to the billing and shipping address or add a note for our Customer Service department.

5. Once you've verified your order information, enter the type of payment. Then click the Submit Order button at the bottom of the page to complete your order.

6. You're order has been processed! You'll receive an e-mail confirmation that your order was placed within 24 hours.
What forms of payment do you accept?

• Credit card Payments
• Bank Transfer Payments
• Cheque Payments
• Cash Payments

How much do you charge for shipping & handling?


There are three delivery zones which in turn will reflect the amount to be pay for the delivery of the order.

Please see:

Returns

Returns are accepted on the day of delivery only.
Gift Certificates

Currently, gift certificates cannot be used on-line. For instructions on how to redeem a gift certificate, please contact our friendly Customer Service staff at (230) 466-7108.
Privacy Policy

This is the Website of VANERON INCORPORATED LTD.

Our postal address is:
P.O. Box 51
Quatre Bornes
Mauritius

Email Address: [email protected]

Vaneron Incorporated Ltd. is committed to respecting your privacy and recognizing your need for appropriate protection and management of personally identifiable information you share with us (the phrases "personally identifiable information" or "personal information" mean any information by which you can be identified, such as your name, address, telephone number, etc.). This privacy policy is intended to inform you of what personally identifiable information or personal information we may collect from you when you visit our website will never to divulgate to any other organization or some sort.

Collecting Information About You
In general, you can visit Vaneron Incorporated Ltd website without telling us who you are or revealing any personal information about yourself, unless you voluntarily tell us who you are.
There may be times (such as when you place an order, sign up to receive email newsletters or promotions, etc.) when we ask you to provide certain information about yourself, such as your name, shipping and billing addresses, telephone number, email address, etc. Whether or not to provide such information is completely your own choice.

Using Information About You

Will use the personally identifiable information you provide for internal purposes, such as confirming and tracking your order or registration, analyzing trends and statistics, informing you of our products, services and special offers, and providing you with information from and about Vaneron Incorporated Ltd.

Editing, Updating, Correcting and Deleting Information About You
We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us or from our Marketing Partners please let us know by calling us, by sending us an email, or by mailing us at the address above. Please be sure to include your email address, full name, mailing address and specifically what information you do not want to receive. If you would like to update or correct your email address, street address or other personal information with us please contact us in the same manner described above along with the current information on our records and the information that you would like our records updated to. Also note, if you delete certain information you may not be able to continue to purchase products or access other portions of our Website without entering additional information.

Security
We use sophisticated encryption and authentication tools to protect the security of your personal information that you share with us. Unfortunately, however, much like offline transactions, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we take every precaution to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to or from our Websites, and you do so at your own risk. Rest assured, once we receive your transmission, we will do our best to protect its security on our systems.

Policy Changes
From time to time, it may become necessary for us to change our privacy policy in whole or in part. If we do so, the new policy will be posted on our Website. Those changes will go into effect on the date posted in the notice. The new policy will apply to all current and past users of our Website and will replace any prior policies that may be inconsistent. This policy was posted in February 2012.

Your Feedback
If you would like to give us your feedback regarding our privacy policy and practice, please do so by emailing us or writing to us.